1. Introduction

Welcome to Lovely Castelo (“Restaurant,” “we,” “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Personal Data Collected

We may collect the following personal data through our website:

– Reservation Form: Name, phone number, email, number of guests, date, and time of the reservation.
– Contact Form: Name, email, and message sent.
– Cookies and Analytical Data: IP address, browser type, visit duration, and pages viewed.

We do not collect sensitive data or personal information from minors without the consent of their legal guardians.

3. Purpose of Data Processing

Your data is used for the following purposes:

– Processing reservations and confirming tables.
– Responding to requests and clarifying inquiries.
– Improving the user experience on our website.
– Complying with legal and regulatory obligations.

Lovely Castelo does not sell, rent, or share your data with third parties for commercial purposes without your explicit consent.

4. Legal Basis for Data Processing

We process your personal data based on the following legal justifications:

– Contract Performance: When necessary to provide a requested service, such as a reservation.
– Consent: When you agree to receive promotional communications or submit a contact form.
– Legitimate Interest: To improve our services and user experience.
– Legal Obligation Compliance: When required to comply with applicable laws and regulations.

5. Data Sharing with Third Parties

We may share your personal data with:

– Service Providers: Companies that assist us with reservations, payments, and email communications.
– Competent Authorities: If required by law or court order.

All third parties comply with the General Data Protection Regulation (GDPR) requirements.

6. Data Retention Period

Data will be retained only for as long as necessary to fulfill the purposes for which they were collected:

– Reservation Data: 6 months after the reservation date.
– Contact Data: 12 months after the last contact.
– Analytical Data (cookies): Up to 2 years or as defined by the user in cookie preferences.

After the retention period, data will be securely deleted.

7. User Rights

Under the GDPR, you have the right to:

– Access your data and obtain a copy of the stored information.
– Correct incorrect or incomplete data.
– Request the deletion of your data when no longer needed for the stated purposes.
– Withdraw your consent, if applicable.
– Request data portability to another service.
– Object to data processing in certain situations.

To exercise any of these rights, contact us at [youremail@example.com].

8. Data Security

We implement security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

These measures include:

– Data encryption
– Restricted access to personal information
– Regular security system monitoring

However, despite our efforts, no internet transmission is entirely secure, so we recommend safeguarding your credentials and devices.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. You can configure your preferences through your browser settings.

For more details on cookie usage, refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated on our website.

The latest version of this policy will always be available on this page.

11. Contact

If you have any questions about this Privacy Policy or how we process your data, you can contact us at:

Lovely Castelo
Address: [Rua de Santa Cruz do Castelo, 1100-129 Lisbon]
Email: [youremail@example.com]
Phone: [+351 XXXXXXXXX]

Last updated: [Update Date]